Policies

Core Salon and Spa Policies

At Core Salon and Spa, we strive to provide a relaxing and enjoyable experience for every guest. To ensure the highest level of service, we have a few policies in place that help us maintain a smooth and stress-free environment.

Appointments & Cancellations

We encourage guests to book appointments in advance to secure their preferred time. If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice to avoid a cancellation fee. Late arrivals may result in a shortened service to accommodate other scheduled guests.

Cancellation fees can be paid online, over the phone, or in person before booking a new appointment. For an appointment cancelled less than 24 hours before your scheduled appointment time, a cancellation fee of 50% will be charged. This fee covers the time reserved for the esthetician/stylist as well as the impact on scheduling. Clients who wish to reschedule their appointment must do so within 24 hours of their original appointment time to avoid cancellation fees.

No show policy

A no-show occurs when a client misses their scheduled appointment without providing any prior notice. After three no-show appointments, clients may be required to prepay for future appointments. We at Core salon and spa understand that circumstances do arise that may cause you to miss your appointment without any prior communication. No-shows may be subject to payment of 100% of the reserved service amount.

Payments & Refunds

For certain services, a deposit may be required at the time of booking. We accept cash, credit/debit cards, and digital payment options for your convenience. While all service sales are final, if you are not fully satisfied, please contact us within 24 hours, and we will do our best to make things right. Unused and unopened retail products may be exchanged within seven days of purchase.

Health & Safety

Your well-being is our priority. If you have any medical conditions, allergies, or special requirements, please inform us before your appointment. We follow strict hygiene and sanitation protocols to ensure a safe and clean environment for all our guests.

Children & Guests

To maintain a peaceful atmosphere, we kindly request that children visit only if they have an appointment. Guests accompanying you are welcome to wait in our lounge but may not enter treatment areas.

Thank you for choosing Core Salon and Spa. We appreciate your cooperation and look forward to providing you with a luxurious and rejuvenating experience.